Return & Refund Policy

Last updated: August 22, 2026

We want you to be completely satisfied with your DreamR subscription. Please read this Return & Refund Policy carefully before making a purchase.

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Digital Products Eligibility Non-Refundable Refund Process Timeline Cancellation Disputes Contact

Please Note: DreamR is a digital product (software subscription). Due to the nature of digital goods, all sales are generally considered final. However, we do offer refunds under specific circumstances outlined below.

1. Digital Product Nature

DreamR is a digital software product delivered electronically as an Android APK with activation key. Since digital products cannot be "returned" in the traditional sense (you cannot un-download software), our refund policy differs from physical goods. By purchasing a DreamR subscription, you acknowledge the digital nature of the product.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • Non-Delivery: If you did not receive your activation key within 24 hours of confirmed payment.
  • Duplicate Payment: If you were charged more than once for the same subscription plan due to a technical error.
  • Technical Failure: If the app is fundamentally non-functional on your device (meets the minimum requirements of Android 7.0+) and our support team is unable to resolve the issue within 48 hours of your support request.
  • Wrong Plan Purchased: If you accidentally purchased the wrong plan, you may request a swap or refund within 24 hours of purchase, provided the activation key has not been used.

3. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

  • Change of Mind: You purchased a subscription but no longer want to use the app.
  • Account Deactivation by Rapido: If your Rapido driver account is suspended or deactivated by Rapido for any reason, including the use of third-party automation tools. DreamR clearly discloses this risk in our Terms & Conditions.
  • Used Activation Key: If the activation key has already been redeemed and used on a device.
  • Incompatible Device: If your device does not meet the minimum requirements (Android 7.0+) or is running a custom ROM that blocks accessibility services.
  • Partial Usage: If you have used the subscription for a portion of the validity period and then request a refund.
  • Rapido App Changes: If Rapido updates their app in a way that temporarily affects DreamR's compatibility (we will release updates to restore compatibility).

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Reach out to us via our Contact Page, email, or Telegram within the eligible timeframe.
  2. Provide Details: Include the following information in your refund request:
    • Your payment receipt or transaction ID
    • The activation key (if received)
    • Your device model and Android version
    • A brief description of the issue or reason for refund
    • Screenshots of the issue (if applicable)
  3. Verification: Our support team will verify your claim and may ask follow-up questions or request additional information.
  4. Resolution: If your refund is approved, we will process it and notify you via your preferred contact method.

5. Refund Timeline

If your refund request is approved:

  • Processing Time: Refunds will be processed within 5–7 business days from the date of approval.
  • Refund Method: Refunds will be credited back to the original payment method used during purchase (UPI, bank transfer, etc.).
  • Bank Processing: Please note that your bank or payment provider may take an additional 3–10 business days to reflect the refund in your account.

6. Subscription Cancellation

DreamR subscriptions are pre-paid for a fixed duration and do not auto-renew. You are not charged again unless you manually purchase a new subscription. If you wish to stop using DreamR, simply uninstall the app from your device. No cancellation action is required from your end.

7. Disputes

If you are not satisfied with the outcome of your refund request, you may escalate the matter by contacting us directly via email or Telegram. We are committed to resolving all disputes fairly and promptly. We encourage customers to reach out to us directly before initiating a chargeback or dispute with their payment provider, as we can often resolve issues faster through direct communication.

8. Contact Us

For any refund or return-related queries, please contact us: